The Alpha Series are lightweight multipurpose bikes. The Zulu Series are mountain bikes with air fork and hydraulic disk brakes. There are quite a few differences between the Alpha Series and the Zulu Series. You can view a breakdown of all differences here: Alpha Series vs. Zulu Series
If the brake rub is slight, it will likely go away over time as the brake pads wear and the brake cable stretches. But if the brake rub is severe, or if you would like to try to perfectly tune the front wheel so there is no brake rub, please view the instructions here:
All Prevelo bikes come with a 30 day Money Back Guarantee. Try it out the bike on a dry surface and if for any reason you don’t love it, you can return it to us within 30 days. We even pay the return shipping. Just make sure to hold onto the original packaging until you know it’s right. To learn more about the 30 Day Money Back Guarantee or to return an item, go here: Returns
We stand behind every bicycle that we sell with the Prevelo Bikes Five Year Warranty.
Frame and Rigid Forks: Prevelo Bikes warrants the frame and rigid fork of each new Prevelo Bikes brand bicycle for five (5) years from the original date of purchase for the original owner.
Paint finish and other Components: Paint finish and all other original components, and all Prevelo Bikes brand repair parts and replacement parts, are warranted to be free from defects in material or workmanship for a period of one (1) year from the original date of purchase.
The only location where Prevelo bikes are inventoried is Prevelo bike Headquarters in Westlake Village, California. We have a showroom here with a fleet of bikes for little riders to test ride. If you want to visit, please contact us and make an appointment so we can be sure to have someone ready to assist you.
If you are not within driving distance of Westlake Village, California, you can order a bike through prevelobikes.com. We understand that some parents might have some trepidation about ordering a bike online. If you have any questions about fit, please contact us and we'll be happy to help you out, or consult our size guide (we have >98% success rate rate of getting children properly fitted this way). And to be certain that you love the bike, we have a 30 Day Money Back Guarantee.