I am very impressed with the quality of the Prevelo Zulu Three and the attention to order detail that Jacob provided. I ordered a short stem at the same time as the bike for my 5y/o son. Jacob saw that and offered to install the short stem and still provided the standard stem in the box so there was one less thing for me to do when the bike arrive and still left me the larger stem for room to grow. The bike shipped extremely fast, the packaging was good, setup required was minimal and my son loves the bike. His riding and confidence have improved substantially in the past few weeks since delivery and the gearing, 20" wheels/tires, have allowed us to ride trails he was not able to ride before. We are both having more fun as a result. There is no other bike on the market at this price point that includes a real air sprung fork & hydraulic brakes. This is a quality bike that will hold its resale value much better than a lesser quality bike when my son outgrows it in a few years. Very happy with my purchase!