Money Back Guarantee

We appreciate that you put your trust in us when you order a bicycle sight unseen. We’re confident that the lucky person who’s going to ride this bike will love it. To be sure, we encourage you to buy it, try it out on a clean dry surface and if for any reason you don’t love it, you can return it to us within 30 days. We even pay the return shipping. Just make sure to hold onto the original packaging until you know it’s right.

How to do this:

  1. Fill out the form below.
  2. We will send you a pre-paid shipping label.
  3. Repack your Prevelo Bike in the box you originally received it in. Please ensure the bicycle is well packed with no moving parts.
  4. Put the pre-paid shipping label on the box and drop it off at a drop-off location.

NOTE: Due to high shipping costs, sales outside of the 48 contiguous states of the USA, including sales to Canada, Alaska, Hawaii and APO addresses, are not returnable.  All sales to these locations are final.